Easy returns.
Within 30 days.

Not the right fit for your everyday? Let’s help.

You can request a return within 30 calendar days after receiving your item. Read the details below to check eligibility and get your return started.

A clear place to start.

• Contact us within 30 days of delivery.
• For change-of-mind returns, keep the item unused and in its original condition.
• Email us before sending anything back.
• Return shipping costs depend on the reason for the return. See the details below.

Return Eligibility

For a change-of-mind return, your item must be unused, unworn, unwashed, and in the same condition you received it, with original tags, accessories, and packaging where applicable.

Please provide your order number or another proof of purchase so we can locate your order. Submit your request within 30 calendar days after the item is delivered.

If your item arrived damaged, is defective, or does not match your order, please contact us even if you have opened the packaging or inspected the product. Change-of-mind condition requirements do not prevent us from reviewing these issues.

THREE SIMPLE STEPS

How to Start a Return

Please do not send returns to the address on the original shipping label unless our team confirms that it is the correct return address.

Return Shipping & Costs

For change-of-mind returns, including items you no longer want or an option you selected incorrectly, you are responsible for return shipping costs. Original shipping charges are not refunded for these returns unless required by applicable law.

If we confirm that an item arrived damaged, is defective, or was sent incorrectly, we will arrange an appropriate solution and cover reasonable return shipping costs when a return is needed. Please contact us before purchasing a return label.

The 30-day return window does not mean that all returns include free shipping. We will explain any applicable costs before you send the item back.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If something is wrong, contact us as soon as reasonably possible so we can help.

Please include:

• Your order number.
• A brief description of the issue.
• Clear photos of the item and packaging, where relevant.
• A short video if it helps show a functional problem and you can safely provide one.

Keep the item and packaging while we review the issue. Depending on the circumstances, a solution may include a replacement, refund, or another remedy agreed with you.

Items That May Not Qualify

Certain items may not qualify for change-of-mind returns, including personalized or custom-made products, and sealed hygiene or personal-care items after the seal has been opened.

Any product-specific return restrictions should be stated on the product page before purchase. If you are unsure whether an item is eligible, please contact us before ordering.

These restrictions do not remove any rights you may have regarding faulty, damaged, or incorrectly supplied goods under applicable law.

Refunds

After your return is received and reviewed, we will notify you of the outcome. Approved refunds will be issued to the original payment method where possible.

The refunded item amount reflects the price actually paid after applicable discounts. Shipping charges are handled as explained in the Return Shipping & Costs section above.

The time for a refund to appear in your account varies by bank and payment provider. If we have confirmed that your refund was issued but you cannot locate it, contact your provider or email us for assistance.

Exchanges

Want a different option? Contact us before returning your item. Exchange availability depends on the product and current stock. We will explain any price difference or shipping cost before arranging an exchange.

If a direct exchange is unavailable, we can explain how to return an eligible item and place a separate order.

Your Consumer Rights

This 30-day return policy is in addition to any mandatory rights you have under applicable consumer law. It does not limit those rights, including any longer period or remedy that applies to faulty or misdescribed goods.

LET’S HELP WITH YOUR RETURN

Start with a quick email.

Tell us your order number, which item you would like to return, and the reason. Our team will help you with the next steps.

Customer support is available 24 hours a day, 7 days a week.