Contact Us
A little help.
A real conversation.
Questions about a find? Need help with an order? Let’s talk.
Whether you’re exploring your options or checking on a recent purchase, our support team is here to help you take the next step.
Email us anytime.
Send your question to the address below. For help with a purchase, include your order number so we can find the details.
service@kaelviquepro.com ↗CUSTOMER SUPPORT HOURS
24 hours a day, 7 days a week
STORE
kaelviquepro.comClicking an email link opens your device’s email app. You can also copy the address into your preferred email service.
WHAT CAN WE HELP WITH?
Start with what you need.
Order & Delivery
Questions about your order, tracking information, or a delivery update? Send us your order number and let us know what you’d like us to check.
Get order help ↗Product Questions
Need a closer look at a size, option, feature, or how an item is used? Include the product name or page link with your question.
Ask about a product ↗Returns & Item Issues
Want to request a return, or received something damaged or incorrect? Tell us your order number, the item, and what happened.
Get return support ↗Payment Questions
Unsure whether a payment completed, or have a question about a charge? Include your order number, if available, and a brief description.
Ask about a payment ↗HELP US FIND THE RIGHT DETAILS
What to Include in Your Email
- Your order number, if your question relates to a purchase.
- The email address used at checkout.
- The product name or a link to the item.
- A clear description of your question or the issue you experienced.
- Relevant photos, if they help explain damage, an incorrect item, or another product issue.
Keep sensitive details private. Please do not email your full card number, card security code, password, or one-time verification code. Hide sensitive information in any screenshots.
A Few Helpful Notes
Need to change an order?
Contact us as soon as possible with your order number and requested change. We’ll check what’s possible based on your order’s fulfillment status.
Planning to send an item back?
Email us first to receive return instructions. Please do not use the address on your original shipping label unless our team confirms it is the correct return address.
Waiting for an email from us?
Check your spam or junk folder and confirm that the email address you provided is correct. If you’re following up, reply to the same email conversation so we can keep the details together.
Looking for Policy Details?
These pages may answer your question before you need to contact us.
GOOD QUESTIONS. CLEAR NEXT STEPS.
We’re here to help.
Send us a message and tell us what you need. Let’s take the next step together.
Email our support team ↗service@kaelviquepro.com
Available 24 hours a day, 7 days a week
KAELVIQUEPRO · SMART FINDS. BETTER EVERYDAY.