Privacy
Policy.

Your information. Clear explanations.

This Privacy Policy explains how Kaelviquepro collects, uses, discloses, and retains personal information when you visit kaelviquepro.com, make a purchase, contact us, or otherwise use our services.

Effective date: [Insert publication date]

About the Store Operator

The business responsible for the personal information described in this policy is:

Personal Information We Collect

Depending on how you interact with our store, we collect the following categories of information:

• Contact information: your name, email address, telephone number, billing address, and shipping address.
• Account information: account identifiers, login information, and preferences you provide when creating or using a customer account, where available.
• Order information: purchased products, selected options, order numbers, prices, payment status, delivery details, tracking information, and return history.
• Payment-related information: your selected payment method, billing details, transaction references, and payment confirmations. Payment providers process the payment credentials needed to complete your transaction.
• Communications: questions, feedback, support messages, and photos or other materials you choose to send us.
• Device and browsing information: IP address, browser type, device information, pages visited, request times, referring pages, and interactions with our website.
• Marketing and preference information: subscription choices, cookie preferences, advertising interactions, and interests inferred from browsing or purchase activity where such processing is enabled and legally permitted.

We obtain information directly from you, automatically through your use of our website, and from service providers such as our store platform, payment providers, delivery partners, and advertising or analytics providers.

How We Use Personal Information

• Operate the website and provide account, shopping cart, and checkout functions.
• Process payments, fulfill orders, arrange delivery, and handle returns or refunds.
• Send order confirmations, shipping updates, and other service communications.
• Respond to questions and provide customer support.
• Understand website performance and improve products, content, and the shopping experience.
• Send promotional messages where permitted and measure advertising performance.
• Personalize advertising where enabled, subject to applicable consent and opt-out requirements.
• Detect fraud, protect our services, maintain records, comply with legal obligations, and establish or defend legal claims.

When We Disclose Information

We disclose relevant information to the parties needed to operate our store and provide services:

• Store and technology providers: including SHOPLINE, which supports our online store, and providers of hosting, technical, communications, and support services.
• Payment providers: to authorize, process, verify, and refund payments.
• Fulfillment and delivery partners: including suppliers fulfilling orders, warehouses, carriers, and logistics providers that need delivery and order information.
• Analytics and advertising partners: where the relevant tools are enabled and applicable requirements are met.
• Professional advisers and authorities: where reasonably necessary for legal, accounting, security, or regulatory purposes.
• Business transaction parties: in connection with a proposed or completed merger, acquisition, reorganization, or transfer of business assets, subject to applicable protections.

A provider may process information on our behalf or for its own purposes, depending on its role. Its own privacy notice may also apply.

Cookies & Similar Technologies

Our website and service providers may use cookies, pixels, local storage, and similar technologies to remember information and understand interactions with the website.

• Essential technologies support functions such as cart contents, checkout, account access, and security.
• Preference technologies remember choices such as language or other settings.
• Analytics technologies help measure visits, navigation, and website performance.
• Advertising technologies help attribute purchases to advertisements, measure campaigns, and support personalized advertising where enabled.

Where consent is legally required, nonessential technologies require your consent. You can manage cookies through your browser and through any privacy or cookie controls made available on the website. Blocking certain technologies may affect some store functions.

Advertising & Marketing Choices

We advertise our store through third-party advertising services, which may include AppLovin. Where advertising measurement or tracking tools are enabled, those partners may receive device identifiers, IP addresses, page interactions, and purchase events, depending on the integration and your privacy choices.

This information may be used to measure campaign results, attribute sales, or deliver personalized advertising where legally permitted. Under some privacy laws, certain advertising disclosures may be considered a “sale,” “sharing,” or processing for targeted advertising, even without a monetary payment.

You may request to opt out of sale, sharing, or targeted advertising where applicable by emailing service@kaelviquepro.com with the subject “Privacy Opt-Out.” Use any additional privacy controls provided on our website to manage browser-based tracking.

You can unsubscribe from promotional emails using the unsubscribe link in those messages. We may still send necessary order and service communications.

International Processing & Legal Bases

We and our service providers may process information in countries other than the country where you live. Privacy laws in those locations may differ.

Where applicable law requires safeguards for international transfers, we use the safeguards required for the relevant transfer. Contact us for information about safeguards applicable to your data.

Where the European Economic Area or United Kingdom data protection rules apply, our processing relies on the relevant legal basis: performing a contract, complying with legal obligations, pursuing legitimate interests such as service improvement and fraud prevention where not overridden by your rights, or consent where required.

How Long We Retain Information

Retention periods depend on the type of information, why it was collected, the duration of our relationship with you, and applicable legal requirements.

We retain order and transaction records as needed for fulfillment, returns, accounting, tax obligations, fraud prevention, and resolving disputes. Support records are retained as needed to address inquiries and related issues.

Closing an account does not necessarily require deletion of records we must retain for legal or other permitted purposes. When information is no longer needed, we delete or anonymize it in accordance with applicable requirements.

Information Security

We use reasonable technical and organizational safeguards designed to protect personal information. No internet transmission or storage system can be guaranteed completely secure.

Keep your account credentials private. Please do not send full payment card numbers, card security codes, passwords, or one-time verification codes to our support email.

Your Privacy Rights

Depending on your location and the laws applicable to our business, you may have rights to:

• Access or obtain information about your personal data.
• Correct inaccurate information.
• Request deletion, subject to legal exceptions.
• Receive a portable copy of certain information.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of sale, sharing, or targeted advertising.
• Appeal a request decision or complain to a competent privacy authority, where applicable.

To make a request, email service@kaelviquepro.com. We may ask for information reasonably necessary to verify your identity or an authorized agent’s authority. Please do not send identity documents unless we specifically request an appropriate verification method.

We respond within the time required by applicable law. We do not unlawfully discriminate against individuals for exercising privacy rights. Withdrawing consent does not affect the lawfulness of processing completed before withdrawal.

U.S. State Privacy Choices

Residents of California and certain other U.S. states may have additional rights under applicable state privacy laws. These rights depend on the law’s applicability and may include the rights described above.

Where legally required, we honor recognized browser-based opt-out preference signals, such as Global Privacy Control, for applicable sale, sharing, or targeted advertising activities. A browser-level choice may apply only to the browser or device sending the signal.

A traditional “Do Not Track” setting is different from a legally recognized opt-out preference signal. For assistance with privacy choices, email us with the subject “Privacy Opt-Out.”

Changes to This Policy

We may update this policy to reflect changes in our services, practices, or legal requirements. The effective date will be updated when a new version is published. Where required, we will provide additional notice or obtain consent for material changes.

QUESTIONS ABOUT YOUR INFORMATION?

Let’s make things clear.

Contact us about this policy, your personal information, or a privacy rights request. Include enough detail to help us understand your request without sending unnecessary sensitive information.

Customer support is available 24 hours a day, 7 days a week. Privacy requests are reviewed within applicable legal timeframes.