Payment
Policy.

Clear payment details. A more informed checkout.

Thank you for shopping with Kaelviquepro. This page explains payment options, checkout charges, and what to do if you experience a payment issue.

Review your order at checkout.

Please check your selected items, quantities, delivery address, payment currency, and final order total before completing your purchase. Available payment methods and applicable charges will be displayed during checkout.

Accepted Payment Methods

We accept the payment methods shown at checkout. Availability may vary depending on your location, device, selected currency, and payment provider.

If a payment option is not displayed for your order, please choose another available method or contact us before placing your order.

Currency & Order Total

The currency used for your payment will be shown at checkout. Please review the currency and total amount before submitting payment.

Your checkout total reflects the selected products, applicable discounts, shipping charges, and any taxes collected at checkout.

If your payment account uses a different currency, your bank or payment provider may apply its own exchange rate or charge a currency conversion or international transaction fee. These charges are determined by your provider.

Payment Processing & Confirmation

Payments are subject to authorization and processing by the relevant payment provider. An authorization may appear as a pending transaction before the payment is finalized.

Order fulfillment depends on successful payment confirmation and any necessary order checks. Please retain your order confirmation and payment receipt for reference.

If you see a charge but have not received an order confirmation, check your spam or junk folder. If you still cannot find it, contact us before submitting another payment.

Having Trouble Paying?

If your payment is declined or does not complete, the following steps may help:

1. Check that your payment details and billing address match the information held by your provider.
2. Confirm that your payment method has sufficient funds or available credit.
3. Complete any authentication requested by your bank or payment provider.
4. Contact your provider to check whether online or international purchases are restricted.
5. If no payment has been completed, try another payment method available at checkout.

Discounts & Promotional Codes

Enter any promotional code in the designated field before completing payment. Please confirm that the discount appears in your order total.

Promotions may have expiration dates, minimum purchase requirements, product exclusions, or restrictions on combining offers. The terms provided with each promotion apply.

Protecting Your Payment Information

Complete your payment through our store’s checkout and any payment-provider pages opened as part of that process.

Do not send your full card number, card security code, account password, or one-time verification code to our customer support email.

If you receive an unexpected payment request claiming to be from Kaelviquepro, contact us using the email listed on this page before proceeding.

Duplicate or Unrecognized Transactions

If you believe you were charged more than once for the same order, contact us with your order number, transaction dates, amounts, and payment method type so we can investigate.

If you suspect unauthorized use of your payment account, contact your bank or payment provider promptly. You may also contact us for help identifying a transaction associated with our store.

A LITTLE HELP WITH YOUR PAYMENT

Questions? Let’s take a look.

Email us with your order number, if available, and a brief description of the issue. If you include a screenshot, please hide sensitive payment information.

Customer support is available 24 hours a day, 7 days a week.