Shipping Policy
Shipping Policy
Thank you for shopping with Kaelviquepro. Below you’ll find information about order processing, shipping, and delivery.
Shipping Destinations
We offer worldwide shipping. Delivery may be unavailable to certain remote locations or specific addresses. Available shipping options will be displayed at checkout.
Order Processing
Once payment is confirmed, orders are typically processed and dispatched within [insert order processing time].
Processing times for preorders or customized products will be stated on the product page. Processing may take longer during holidays, promotional periods, or unexpected inventory disruptions. If there is a significant delay, we will notify you using the contact information provided with your order.
Estimated Delivery Times
After your order has shipped, estimated delivery times are:
| Shipping Type | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3–7 days |
| Shipping to Other Regions | 7–15 days |
The shipping method and estimated delivery time applicable to your order will be displayed at checkout.
These estimates do not include order processing time. Actual delivery times may vary due to carrier schedules, weather, customs inspections, or local holidays.
If you need your order by a specific date, please contact us before placing your order.
Shipping Fees
Shipping fees are displayed at checkout based on your delivery address and selected shipping method.
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Shipping fees: [insert shipping rates or calculation method]
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Free shipping: [insert minimum order amount and eligible destinations, or remove if not applicable]
Any free shipping promotions are subject to the conditions displayed on the promotional page and at checkout.
Order Tracking
Once your order ships, we will send a shipping confirmation email containing your tracking information. Please allow some time for the carrier to update tracking details.
If you have not received your shipping confirmation, please check your spam or junk folder, or contact us for assistance.
Some orders may ship in separate packages and arrive at different times. Tracking information will be provided for each package where available.
Shipping Addresses and Order Changes
Please ensure that your recipient name, shipping address, postal code, and phone number are accurate and complete before placing your order.
To request an address change or cancellation, email service@kaelviquepro.com as soon as possible. We will do our best to help, but changes or cancellations may no longer be possible once fulfillment has begun or the order has shipped.
If delivery fails because of an incorrect or incomplete address, or because a package was not collected, please contact us to discuss redelivery. Any additional charges will be explained before redelivery is arranged.
International Duties and Taxes
[Keep the statement that applies to your store:]
Option 1: Applicable import duties and taxes are included in the amount charged at checkout. You generally will not need to pay additional import charges upon delivery.
Option 2: International orders may be subject to import duties, taxes, or customs clearance fees. Unless otherwise stated at checkout, these charges are the recipient’s responsibility.
If customs clearance requires additional information, please respond promptly to requests from the carrier or customs authority to avoid delays.
Delayed or Missing Packages
If your order has not arrived within the estimated delivery window, or tracking has not updated for an extended period, please contact us. We will help investigate with the carrier and work toward an appropriate resolution.
If tracking shows “Delivered” but you have not received your package, please check your mailbox, doorstep, reception desk, and other possible delivery locations. You may also wish to check with household members, neighbors, or building management. If the package remains missing, contact us for assistance.
Damaged, Incorrect, or Missing Items
Please inspect your order upon arrival. If an item arrives damaged, is incorrect, or is missing, email service@kaelviquepro.com with your order number, a description of the issue, and photos of the items and packaging where applicable.
Please retain the items, packaging, and shipping labels until the issue has been resolved so we can review the details and arrange an appropriate solution.
Contact Us
Store Name: Kaelviquepro
Customer Service Email: service@kaelviquepro.com
Customer Service Hours: 24 hours a day, 7 days a week
For returns and refunds, please refer to our Return and Refund Policy.