Return &
Refund Policy.

Clear details for your next steps.

If you would like to return an item, please review the conditions, costs, and instructions below before sending your package.

Our Return Policy at a Glance

The return window starts on the date the order is placed, not the date it is delivered.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it:

• Unworn or unused.
• With its original tags.
• In its original packaging.
• Accompanied by a receipt or proof of purchase.

All products may be returned when these conditions are met and the return request is made within 30 calendar days after the order is placed.

How to Start a Return

To request a return, email service@kaelviquepro.com with your order number, the item you would like to return, and your proof of purchase.

Return Shipping & Fees

Customers are responsible for return shipping costs. Providing a return shipping label does not mean the return shipping is free.

A 30% return fee applies. Before you send the item back, we will explain the fee amount, the return shipping charge, and how these costs will be collected or deducted.

These terms apply subject to applicable law. They do not limit any mandatory remedies available for defective, damaged, or incorrectly supplied goods.

Return Address

Approved returns should be sent to the following address, in accordance with the instructions provided by our team:

Please confirm your return with us before shipping your package.

Damages & Issues

Please inspect your order upon arrival and contact us promptly if the item is defective, damaged, or incorrect, so we can evaluate the issue and work toward an appropriate solution.

Include your order number, a description of the issue, and relevant photos where possible. Please keep the item and packaging while we review your concern.

Exchanges

The fastest way to get a different item is to request a return for the item you have. Once the return is accepted, place a separate order for the new item. The return conditions and applicable fees described above still apply.

Refunds

We will notify you after we have received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be processed automatically to your original payment method, subject to the applicable return fee and return shipping costs explained to you.

Your bank or card provider may need additional time to post the refund. In some circumstances, this may take up to 14 days after we have processed it.

If more than 14 days have passed since we confirmed processing your refund, please contact your payment provider and email us for assistance.

Your Consumer Rights

Nothing in this policy excludes or limits rights or remedies that cannot be excluded under applicable consumer law. Where mandatory legal requirements differ from this policy, those requirements apply.

QUESTIONS ABOUT A RETURN?

Start with a quick email.

Send us your order number and the details of your request. Our team will help explain eligibility, costs, and the next steps.

Customer support is available 24 hours a day, 7 days a week.